Refund policy

Keys & Cores: Returns

Upon the purchase of a key, customers can rest assured that we stand behind the quality and functionality of our products. If a key does not perform as expected, customers are encouraged to initiate a return process. The first step in this process involves the acceptance and verification of the key in question. This verification is crucial as it allows us to ascertain whether the key is indeed faulty.

We acknowledge that receiving a faulty product can be exasperating, and we strive to facilitate the return procedure. Clients must reach out to our team to initiate the return process. Our team will assist you with the essential steps and give directions on how to return the item.

Once the key is returned, it will undergo a thorough inspection to determine its condition. If the key is found to be defective, we will issue a refund or replacement, depending on the customer's preference. We believe in transparency and fairness, and our goal is to ensure that our customers are satisfied with their purchases.

Thank you for understanding and following our return policy. Your cooperation helps maintain quality service.

Shopify: How long does it take for my customer to get refunded?

In most cases, your customer receives the refund within 10 business days. Processing time can vary between banks.

Refunds might display in the form of a reversal. In the case of a reversal, the original payment is removed from your customer's bank statement, and a separate credit is not issued.

Inside the authorization period, when a customer is refunded (either partially or in full), the customer might not have a line item on their statement for a refund because we adjust the capture amount for the charge when it settles. They might still have a charge as “Pending” on their statement until the period expires.

If you need help in determining the status of a refund that you have processed, then contact Shopify Support for a refund reference number.